WaterSmart Program

Indian Valley Wells Water District's (IVWWD) new WaterSmart platform provides customers with access to detailed information regarding their household water usage.

Benefits of WaterSmart – How does this benefit the customers?
- Compare usage to similar households
- Get notifications of leaks and unplanned usage
- Receive ideas for indoor/outdoor usage and saving money
- Help understand your water bill
- Track annual usage and compare to the current year

This accessibility to information became available following the installation of Advanced Metering Infrastructure (AMI) water meters throughout our service area. These "smart" meters embody the latest proven technology in water metering, enabling nearly real-time water usage data.

Frequently Asked Questions (FAQs)

What is required to sign up for WaterSmart?
- You will need your customer account number.
- Where can I find my customer account number?
  - Your customer account number can be found on your bill.
- Additionally, you will need:
  - Zip code
  - Email Address
What features does the WaterSmart program offer?
- WaterSmart provides several valuable features, including:
  - Insight into your water usage patterns.
  - Personalized recommendations for effective water conservation.
  - Prompt identification of abnormal water use to save both water and money.
My bill shows usage in gallons, but WaterSmart shows it in HCF. What's the difference?
- Indian Valley Wells Water District (IVWWD) bills in Hundred Cubic Feet (HCF), where 1 HCF equals 748 gallons.
Can I customize my communication preferences with WaterSmart?
- Absolutely! The Communication preferences are entirely customizable. You can:
  - Receive notifications if you exceed your personalized daily consumption threshold.
  - Customize the types of notifications you receive, including urgent alerts, service alerts, or upcoming high bill alerts.

Website Accessibility Policy

Indian Wells Valley Water District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Indian Wells Valley Water District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 760-375-5086

Ongoing Compliance Information

Compliance Officer

Indian Wells Valley Water District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Indian Wells Valley Water District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 760-375-5086.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.

WaterSmart Program

Sign Up for WaterSmart

Automated Metering Infrastructure (AMI)